We’ve been growing steadily across the United States and Canada, with an expanding customer base and team. North America has become an increasingly important region for ABS, and our new Minneapolis office marks a key milestone in that journey. The move to a larger facility allows us to better support customers and continue building a strong local presence in the region.
Why this Location?
The choice for Minneapolis is strategic. Its central location supports nationwide coverage across U.S. time zones, while a growing customer base in North America makes it a logical hub for operations. In addition, the area offers strong access to skilled talent, enabling continued team expansion.
A New Office Designed for Growth and Collaboration
Our new office is built to support both collaboration and efficiency. Expanded work areas for the helpdesk allow faster and more effective responses to technical questions, operational challenges, and day to day inquiries.
Over the past year, we have welcomed four new helpdesk team members, strengthening our ability to provide reliable and timely support. This growth directly translates into improved service levels, including faster response times, better availability, and stronger coverage across U.S. time zones.
Strengthening Customer Success
We are happy that we introduced Kristi Sanders as Vice President of Customer Success last year. Kristi brings deep experience in client support and operational growth. She works directly with our customers, helping laundries optimize processes, increase efficiency, and uncover new opportunities for growth.
“Our goal is to make it easier for customers to succeed every day,” says Kristi Sanders. “With our expanded team and new office, we can provide faster support, proactive guidance, and tools that help laundries thrive.”
Updated Helpdesk for Faster Support
To support this growth, we have updated our helpdesk phone number for U.S. customers. The new number, +1 833 200 4339, connects directly to our support team, including Colin, Leban, Nick, and Maksym.
This dedicated line ensures faster response times, improved accessibility, and a more personal experience, supported by a locally based team that understands the market and operates within the same time zones as customers.
Customer Support
Customer Support
Customer Support
Customer Support
Join Our Growing Team
Our continued growth in North America and the expansion of our customer base directly drive the need to strengthen our team. To support increasing demand and maintain high service levels, several new positions are open.
- Implementation Project Coordinator, USA
- Design and improve project delivery standards
- Own Jira workflows and enable teams to deliver predictably
- Align U.S. project practices with EU teams
- Application Support Representatives, Minneapolis, MN
- Provide frontline support for customers
- Troubleshoot software issues and collaborate with developers
- Guide users through diagnostic steps and best practices
We are also seeking additional professionals across roles to support continued expansion in the region. Applications can be sent to kristi.sanders@abslbs.com.
Ready for Us?
Contact our helpdesk today at +1 833 200 4339 and discover how ABS can support your laundry business growth.
