Application Support Representative in Minneapolis, MN area, USA

Application Support Representative at ABS Laundry Business Solutions

Are you passionate about technology and customer success? Do you thrive in a fast-paced environment where you can apply your problem-solving skills to make a real impact? We could be made for each other, ABS Laundry Business Solutions is looking for an Application Support Representative to join our dynamic team! ABS is the global market leader for industrial laundry software with an ERP software application, Oracle Business Intelligence / Oracle Analytics, and additional mobile (Android) and web applications.

What is your future role about, and what do we expect from you?:

Be the Go-To Person for Customers: You’ll be the single point of contact for our customers, guiding them through any software challenges they may face.
Troubleshoot and Resolve Issues: Use phone, email, and remote services to assist users in using our software.
Provide Expert Guidance: Help users navigate diagnostic steps and share tips for effectively using our software.
Collaborate with Developers: When an issue requires programming, you’ll work with developers to solve the problem and suggest software improvements.

What We’re Looking For:

Exceptional Communicator: Personable with ability to communicate clearly and effectively via email, in-person and by phone with customers and colleagues both.
Problem Solver: You should love tackling complex issues and be excited to learn new technologies.
Team Spirit: Bring positive energy and contribute to making the work environment better, while growing with us in the innovative laundry industry.
Skills & Experience: A Bachelor/College degree will be beneficial, but we value experience that shows you’ve overcome challenges just as much. Experience with IT (SQL) and logistics is a plus (bonus points for laundry experience!).
Languages: Fluency in English is required; additional languages are a bonus.

What You Can Expect From Us:

Career Growth: Develop your skills in a global industry, with opportunities for professional growth at a company known for its expertise.
Stability: We value long-term relationships and offer a secure, steady career path.
Benefits: Competitive salary, health insurance, and generous vacation days.
Work Culture: Enjoy a casual yet professional environment at a Dutch-based company with Swedish ownership (listed on Nasdaq in Stockholm).
Training & Development: ABS Academy offers a training program to new colleagues and continuous training after your start with ABS.
Work Location: On-site employment at our office in Minneapolis, occasional traveling may be required (as this strengthens customer relations and understanding of the laundry industry)