Fresh out of college, Colin joined ABS after interviewing at the US Minneapolis office with Brian (Boris) Anderson. That first step led to a long-term role where he could combine technical problem solving with customer interaction, supporting clients across different time zones. This early experience set the foundation for a career built on responsiveness, reliability, and collaboration.
In his daily work, Colin manages customer inquiries received via email or phone. By logging into customer clients, BI environments, and databases, he investigates issues, often coordinating with colleagues across departments. From setting up new user accounts to resolving complex problems, he ensures customers can work efficiently with ABS software, turning challenges into solutions.
Colin regularly works with teams such as Reporting, BI, TechOps, and Development to deliver accurate and timely solutions. This collaboration ensures that customer issues are resolved quickly and that any insights are shared across the organization, helping ABS prioritize updates and improvements that directly impact customers’ businesses.
The collaborative culture at ABS has been a highlight of Colin’s experience. Working with colleagues in the US and around the world creates an environment of trust, mutual support, and shared responsibility. This culture not only makes the workplace enjoyable but also ensures customers receive consistent and high-quality support.
Innovative tools and updates in ABS software are central to supporting customers effectively. Colin helps clients stay informed about patches, mobile apps, and upcoming features such as the Infinity client. By communicating updates and providing guidance, he ensures customers can take full advantage of ABS solutions to optimize their operations.
As ABS grows, customer support will continue to evolve, offering broader solutions to match varying skill levels and software needs. Colin envisions a future where the support team continues to adapt, learn, and expand its expertise, ensuring all customers succeed in using ABS software efficiently.
For Colin, the reward lies in being a trusted point of contact for customers, providing prompt, reliable solutions that make their daily operations smoother. Every resolved issue, every collaborative effort, and every piece of guidance contributes to ABS’s mission: delivering dependable software solutions while keeping customers at the center of everything.
And that's just the beginning!
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Providing seamless support for complex software requires skill, patience, and a strong sense of responsibility. For Colin Harthorn, Customer Support em in the CPS department at ABS, it started with an interview at the US Minneapolis office right out of college.
