This training is to explain the process to handle and keep track of products delivered to a customer as loan which is a very common situation in the hospitality services.
Content of this training:
o Required set-up:
o Reason codes
o Customer set-up
Charge loans or not
Pricing (different price for loans)
o The process:
o Ordering and Delivery
o Create delivery notes.
o How to keep track of outstanding loans
o How to record them as returned (soil counts)
o How are loans shown on the invoice.
The trainee can practice themselves with prepared cases, the result of this practice will be reviewed by and discussed with a business consultant.
This training is a must for everyone having any responsibility for hospitality services.
