To give the best support we also expect something from you.
Content of this training:
How to report issues using Jira tickets.
In this way you are able to enter the information about the issue at any time, also outside office hours
How can you get an overview of open issues with their status and who is taking care of them.
How you can create a diagnostic file (a video with the except steps you followed and how you got the unexpected result.
What priorities are handled and how we respond to them.
After the trainee has watched the videos, the acquired knowledge can be tested by carrying out prepared cases in our training environment. The result will be tested by one of our business consultants and discussed with the trainee.
This training is a must for everyone that has to report issues to our support desk.
